Dream Life Out Loud Privacy Policy

Effective Date: October 21, 2026

Our Commitment to Your Privacy

At Dream Life Out Loud, PLLC (“Dream Life Out Loud,” “DLOL,” “we,” “us,” or “our”), we believe trust is foundational to meaningful relationships, including the relationship between you and your healthcare provider.

We are committed to respecting your privacy, safeguarding the personal information you share with us, and being transparent about how we collect, use, maintain, and protect that information.

This Privacy Policy describes our practices concerning information collected through our website, www.dreamlifeoutloud.com, online inquiry forms, newsletter subscriptions, website pop-ups, and general business communications.

Information collected or maintained in connection with clinical services may be subject to additional protections under federal and Washington State law, including the Health Insurance Portability and Accountability Act (HIPAA), where applicable.

Our separate HIPAA Notice of Privacy Practices describes how protected health information may be used and disclosed, as well as your rights concerning that information.

1. Information We Collect

Depending on how you interact with Dream Life Out Loud, we may collect the following categories of information:

Personal and Contact Information

  • Name
  • Email address
  • Telephone number
  • Mailing address, when applicable
  • Communication preferences

Inquiry and Service Information

  • Information submitted through contact, consultation, or service inquiry forms
  • General information about services you are interested in receiving
  • Appointment requests and scheduling information
  • Information you voluntarily share when contacting our practice
  • Insurance or billing information when applicable

Newsletter and Event Information

  • Email address and name submitted through newsletter subscription forms
  • Preferences regarding educational content, events, workshops, or announcements
  • Information submitted when registering for programs or events

Website and Technical Information

Our website and supporting technologies may collect certain technical information, such as:

  • Internet Protocol (IP) address
  • Browser and device information
  • Pages visited and website interactions
  • Cookie information
  • Interactions with website pop-ups and subscription forms

We seek to collect only information reasonably necessary to provide requested services, respond to inquiries, maintain our website, and support legitimate practice operations.

2. How We Use Your Information

We may use personal information to:

  • Respond to questions and inquiries about our services.
  • Coordinate consultations, scheduling, and client onboarding.
  • Communicate about appointments and requested services.
  • Verify insurance benefits and support billing and payment processes, when applicable.
  • Provide administrative and client support.
  • Deliver newsletters, educational resources, and event information when requested.
  • Manage website forms and subscription preferences.
  • Maintain and improve website functionality.
  • Protect the security and integrity of our systems.
  • Comply with applicable legal, regulatory, and professional obligations.

We do not use information submitted for clinical services to build advertising audiences or conduct behavioral advertising.

3. Website Pop-Ups, Cookies & OptinMonster

Dream Life Out Loud uses OptinMonster, a website engagement platform, to display pop-ups and subscription forms.

These features may invite visitors to subscribe to our newsletter, learn about services, receive educational resources, or explore upcoming events and programs.

OptinMonster uses cookies and related technologies to help manage how and when pop-ups appear, recognize whether a visitor has interacted with a particular campaign, and prevent unnecessary repetition.

For example, these technologies may help us determine whether a visitor has already closed a pop-up or submitted a subscription form.

Information collected through a pop-up may include your name, email address, subscription preferences, and information you voluntarily provide.

OptinMonster and other website technologies may also process technical information necessary to operate these features.

Submitting an inquiry about therapy does not automatically subscribe you to our promotional email list.

You may manage or disable cookies through your browser settings. Disabling certain cookies may affect how website features and pop-ups function.

We encourage visitors to avoid entering sensitive clinical information into newsletter subscription forms or promotional pop-ups.

4. Email Newsletters & Marketing Communications

Dream Life Out Loud offers optional email communications that may include:

  • Mental health and relationship education
  • Practice news and updates
  • Workshops and community events
  • Wellness resources
  • Announcements about services and programs

We use Constant Contact to manage email subscriptions and distribute newsletters.

When you voluntarily subscribe, the information you provide may be processed by Constant Contact to manage your subscription and deliver requested communications.

You may unsubscribe at any time by selecting the unsubscribe link included in our promotional emails.

Unsubscribing from marketing communications does not prevent DLOL from sending necessary administrative or service-related communications.

We do not automatically enroll clients or prospective clients in promotional email communications solely because they have requested or received clinical services.

5. Mobile Information & SMS Privacy

Dream Life Out Loud may offer optional SMS text messaging for service-related communications.

If you choose to opt in, messages may concern:

  • Consultation coordination
  • Appointment scheduling and reminders
  • Follow-up communications
  • Administrative or client support
  • Billing-related matters
  • Event or course reminders when separately requested

SMS consent is voluntary and is not a condition of receiving services.

Message frequency varies. Message and data rates may apply.

You may reply STOP at any time to opt out of text messages or HELP for assistance.

You may also contact us at:

Phone: (206) 338-6688
Email: info@dreamlifeoutloud.com

We do not sell, rent, or share SMS opt-in information or consent with third parties or affiliates for marketing or promotional purposes.

Information may be shared with communications service providers as necessary to deliver requested messages and support our communications systems, subject to applicable privacy requirements.

Opting out of SMS communications does not prevent us from contacting you through another appropriate method when necessary to provide requested services.

Standard text messaging may not be fully secure. We encourage clients to avoid sending sensitive clinical information through SMS when a secure communication option is available.

6. Email & Electronic Communications

If you provide your email address, we may use email to respond to inquiries, coordinate services, provide scheduling information, and communicate about administrative matters.

Although we take reasonable precautions to protect communications, ordinary email and text messaging may present privacy risks.

We encourage clients to use the secure communication methods provided by our practice, including the client portal when appropriate, for sensitive clinical or personal information.

Please do not use email, website forms, or text messages for emergencies.

7. Clinical Information & HIPAA Privacy

Information created, received, or maintained in connection with clinical services may constitute protected health information under HIPAA or other confidential health information under applicable Washington law.

This information is handled according to our clinical privacy practices, applicable legal requirements, and our separate HIPAA Notice of Privacy Practices.

Our clinical privacy practices address matters such as:

  • Treatment, payment, and healthcare operations
  • Clinical supervision and quality assurance
  • Permitted and required disclosures
  • Client access to clinical records
  • Requests for amendments or restrictions
  • Confidential communications
  • Privacy complaints and related rights

Access to clinical information is limited to appropriately authorized personnel based on their responsibilities and applicable privacy requirements.

Our Clinical Director and other authorized clinical personnel may review clinical documentation for appropriate supervision, quality assurance, continuity of care, and compliance purposes as permitted by law.

This website Privacy Policy does not replace or limit the protections described in our HIPAA Notice of Privacy Practices.

8. Third-Party Service Providers

Dream Life Out Loud works with service providers that support our website, communications, administrative operations, and clinical services.

Depending on the services you use, these may include:

  • Website hosting and maintenance providers
  • WordPress and associated website plugins
  • OptinMonster for website pop-ups and subscription forms
  • Constant Contact for email marketing
  • JotForm for online forms
  • SimplePractice for practice management and client portal functions
  • Telzio for business telephone communications
  • Payment processing, scheduling, and other operational service providers

These providers may process information as necessary to perform services on our behalf.

We seek to use appropriate contractual, administrative, and technical safeguards and require HIPAA business associate agreements when applicable.

We do not authorize service providers to use protected clinical information for unrelated advertising or marketing purposes.

Third-party services may maintain their own privacy policies governing information they process in their independent capacities.

9. How We Share Information

Dream Life Out Loud does not sell or rent personal information.

We may share information when reasonably necessary to:

  • Provide services you request.
  • Coordinate administrative, scheduling, and billing functions.
  • Support secure website and communications operations.
  • Work with service providers acting on our behalf.
  • Comply with applicable laws or legally valid requests.
  • Protect the rights, safety, and security of clients, staff, or others.
  • Carry out other activities permitted or required by applicable law.

Clinical information is subject to additional confidentiality protections.

We do not share SMS opt-in information or consent with third parties or affiliates for their marketing or promotional purposes.

10. Children’s & Adolescents’ Privacy

Dream Life Out Loud provides clinical services to children, adolescents, and families.

Our website is intended primarily for adults seeking information about our services, including parents and caregivers, as well as adolescents seeking age-appropriate information.

We do not knowingly collect personal information directly from children under age 13 through general website marketing or newsletter forms without appropriate authorization where required by law.

If you believe a child has submitted personal information through our website inappropriately, please contact us so we can review the concern.

Information related to mental health services for adolescents is subject to additional confidentiality and consent requirements under Washington law.

In certain circumstances, Washington adolescents age 13 and older may independently consent to outpatient mental health treatment, and additional protections may apply to their treatment information.

Questions about adolescent confidentiality and parental access are addressed through our clinical intake process and applicable privacy notices.

11. Data Security

We maintain administrative, technical, and physical safeguards designed to protect personal and confidential information from unauthorized access, use, disclosure, alteration, or loss.

These safeguards may include access controls, secure systems, workforce training, confidentiality procedures, and appropriate oversight of service providers.

While we take reasonable steps to protect information, no website, electronic communication method, or internet-based system can be guaranteed completely secure.

If you believe information you have shared with DLOL may have been accessed or disclosed improperly, please contact us.

12. Information Retention

We retain personal information for as long as reasonably necessary to fulfill the purposes for which it was collected, provide requested services, comply with applicable legal and professional obligations, maintain appropriate business records, and resolve legitimate administrative or legal matters.

Retention periods may vary depending on the type of information and the legal requirements that apply.

Clinical records are retained according to applicable healthcare recordkeeping requirements and DLOL’s clinical records policies.

When information is no longer needed and no applicable retention obligation requires its preservation, we take appropriate steps to delete, de-identify, or securely dispose of it.

13. Your Privacy Rights & Choices

Depending on the information involved and applicable law, you may have the right to:

  • Request access to certain personal information.
  • Request correction of inaccurate information.
  • Request deletion of certain information.
  • Update communication preferences.
  • Withdraw consent for optional communications.
  • Request information about how your information is used or shared.
  • Exercise additional rights available under applicable privacy laws.

Certain requests may be subject to legal exceptions, including clinical record retention and other healthcare obligations.

To submit a privacy-related request, please contact:

info@dreamlifeoutloud.com
(206) 338-6688

We may need to verify your identity or authority before responding to requests involving personal or confidential information.

Requests concerning protected health information are handled according to our HIPAA Notice of Privacy Practices and applicable Washington law.

14. Washington Consumer Health Data

Washington law provides additional privacy protections for certain consumer health information under the My Health My Data Act.

Depending on the circumstances, information that identifies an individual’s past, present, or future physical or mental health status, including certain information about seeking healthcare services, may qualify as consumer health data.

Some health information is governed by HIPAA or other laws and may be exempt from particular requirements of the My Health My Data Act.

Where the Act applies to information collected or processed by Dream Life Out Loud, we will provide the notices, choices, and rights required by applicable law.

Any separate Consumer Health Data Privacy Policy maintained by DLOL should be read together with this Website Privacy Policy.

15. External Websites & Social Media

Our website may include links to external websites, professional directories, educational resources, and social media platforms.

These third-party websites operate independently and may have their own privacy policies and information-handling practices.

Dream Life Out Loud is not responsible for the privacy practices of websites or platforms we do not control.

Interacting with DLOL through social media may make certain information visible to other users depending on the platform and your privacy settings.

We encourage visitors not to share sensitive clinical or personal information through public comments or social media messages.

16. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our services, technology, business operations, or legal requirements.

When updates are made, we will revise the effective date at the top of this page.

Material changes will be communicated through additional notice when required by law.

We encourage visitors to review this policy periodically.

17. Contact Us

If you have questions about this Privacy Policy, your personal information, or our privacy practices, please contact:

Dream Life Out Loud, PLLC
600 Broadway, Suite 130
Seattle, WA 98122

Phone: (206) 338-6688
Email: info@dreamlifeoutloud.com
Website: www.dreamlifeoutloud.com

For questions specifically concerning clinical privacy or protected health information, you may also contact DLOL’s Clinical Director:

Danielle Jenkins Henry, LMFT
Founder & Clinical Director
danielle@dreamlifeoutloud.com

Your privacy, dignity, and trust matter to us. Thank you for allowing Dream Life Out Loud to be part of your journey.